Refund policy

Wraps

For all wraps, there is a 48 hour window to check the wrap for any damage or defects. If you see any defects within the 48 hour window, we will get that piece reprinted and shipped at no extra charge. If you do not let us know within 48 hours we cannot reprint without reordering the piece in question. All wrap sales are final.

 

Product returns

For products other than wraps, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@cyberowners.com. Please note that returns will need to be sent to the following address:

PO Box 124
Canton, NC 28716

Items sent back to us without first requesting a return will not be accepted. Customer is responsible for returns other than for damaged goods, and will be charged a 5% restocking fee. 

You can always contact us for any return question at shop@cyberowners.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@cyberowners.com.